CMA CGM confirms customer data leak incident in cyber attack a year ago.
29
Sep
Shipping line CMA CGM has announced about the leak of some customer contact information including: full name, company, job title, business email address and phone number.
CMA CGM has informed customers that a limited leak of contact information regarding certain customers has been detected on a Group mobile application during surveillance operations. regular company.
The leak involved customer representatives’ personal data including: first and last name, company, job title, business email address and phone number.
Confidential information related to commercial contracts, bank details and other information with CMA CGM remains completely confidential.
There is no operational impact on the Group’s operations and all operating systems of CMA CGM are still operating normally. All data exchanges with CMA CGM’s customers and suppliers remain completely confidential.
Its IT team immediately developed and installed security patches on the mobile apps. CMA CGM has informed all relevant authorities of this incident and is working closely with them.
As this type of data can be used for fraudulent activities, CMA CGM advises customers to remain vigilant for any suspicious activity and to follow the following best practices to keep their accounts safe: Customer’s account:
Do not share account passwords or any personal information. CMA CGM will never ask for this information from the customer.
Always check the authenticity of emails asking customers to log into CMA CGM’s platform (especially if asked to reset their password) even if the email appears to have been sent by CMA CGM Group.
A dedicated customer support team has been established. Customers can contact via email: ho.datasecurity@cma-cgm.com for support.
CMA CGM was hacked into the network in September 2020. At the time, CMA CGM was the target of a ransomware attack that it initially said was isolated from regional servers. The booking, tracking, route finder, bidding and invoicing systems were all down and it took CMA CGM two weeks to restore the systems.
